The World of Holiday Gift Returns
on 15 January 2016
Last week, holiday shoppers sent back over five million gifts through UPS alone. Many of these unwanted items never end up at their original retailer and, instead, they’re shipped to returns facilities that service various sellers. WIRED visited one of these returns specialists, Shorewood Liquidators, to find out exactly what goes on behind the scenes and where these millions of rejected purchases eventually end up.